Refund Policy
Refund Policy
At Havie, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
30-Day Return Window
We offer a 30-day return policy. You have 30 calendar days from the date you receive your item to request a return. If 30 days have passed since the delivery of your purchase, unfortunately, we cannot offer you a refund or exchange.
Conditions for Returns
To be eligible for a return, your item must meet the following conditions:
- It must be unused, unworn, and in the same condition that you received it.
- It must be in its original packaging.
- Proof of purchase (order number or confirmation email) is required.
Exceptions & Non-Returnable Items
Certain types of goods are exempt from being returned, such as:
- Gift cards
- Downloadable digital products
- Certain health and personal care items (when specified on the product page)
Simple Return Process
- To initiate a return, contact our support team at contact@haviesunlight.com with your order number and the reason for the return.
- Our team will review your request and provide you with further instructions.
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at contact@haviesunlight.com.